《Quality Management》Syllabus
Course Number: 2104607160
Course Name: Quality Manageme
Instructors: Zhao Hang
Required Text: Liang Gongqian. Quality Management (3rd Edition)[M]. Beijing: China Renmin University Press, 2018.
Course Description: This course is an optional course for students majoring in business administration. Through the study of this course, students can understand the related concepts and development process of quality management; Master some commonly used quality management methods; Master quality sampling inspection techniques; Master statistical process analysis technology and control chart principle; Understand six Sigma management theory; Master ISO9000 quality management system standards and quality certification and service quality management knowledge. Cultivate students' ability to solve practical problems related to quality management, enhance social responsibility, and promote the improvement of overall quality.
Credit/Teaching hours
Outline of UG CPC Topics Covered in this Course: (2 credits /32 Teaching hours)
Chapter 1 Introduction to the Course 4 Teaching hours
Section 1: Related concepts and terms
Section 2 Quality management development history
Section 3 Quality management principles
Chapter 2 Common Quality Management Methods 4 Teaching hours
Section 1 Quality variation and its statistical rule
Section 2 Basic tools and methods of quality management
Section 3 Other quality management methods
Chapter 3Quality Inspection and Sampling Techniques 6 Teaching hours
Section 1 Overview of quality inspection
Section 2: Sampling test characteristic curve
Section 3 Sampling scheme of counting standard type
Section 4: Sampling inspection of counting adjustment type
Chapter 4 Statistical Process Control 4 Teaching hours
Section 1 Process capability analysis
Section 2 Control chart
Chapter 5 ISO9000 Family Standards and Quality Certification
6 Teaching hours
Section 1 ISO9000 family standards
Section 2 The establishment and implementation of the quality management system
Section 3 Quality certification
Chapter 6 Six Sigma Management 4 Teaching hours
Section 1 Overview of Six Sigma management
Section 2 Six sigma management commonly used metrics
Section 3 Six Sigma Methodology
Section 4 Organization and implementation of six Sigma management
Chapter 7 Service Quality Management 4 Teaching hours
Section 1 Overview of service and service quality
Section 2 Measurement of service quality
Section 3 Service quality system
Section 4 Service quality system
Total (Teaching Hours) 32
Summary of UG CPC Topics Covered in this Course: (32 Teaching Hours)
a. | Marketing | 0 |
b. | Business Finance | 0 |
c. | Accounting | 0 |
d. | Management | 1Teaching Hours |
e. | Legal Environment of Business | 2Teaching Hours |
f. | Economics | 1Teaching Hours |
g. | Business Ethics | 2Teaching Hours |
h. | Global Dimensions of Business | 7Teaching Hours |
i. | Business Communications | 0 |
j. | Information Systems | 0 |
k. | Quantitative Techniques/Statistics | 13Teaching Hours |
l. | Business Policies | 6Teaching Hours |
m. | Integrating Experience | 0 |
| Total Number of Teaching Hours Covering CPC | 32Teaching Hours |
