《Management Communication》Syllabus

Course Number:           2110010811

Course Name:             Management Communication

Instructors:                    Li Hui

Required Text:              Kang Qing. Management Communication (6thEdition) [M].Beijing: Chinese Renmin University Press,2022

Course Description:      This course is a compulsory course for business administration students. This course enables students to master the basic knowledge of management communication, master the basic strategies of communication, train students to be able to skillfully use various communication methods and communication tools in work management, and carry out effective communication.

Credits/Teaching Hours

Outline of UG CPC Topics Covered in this Course:   (3Credits/48Teaching Hours)

Chapter 1 Introduction                                    4 Teaching Hours

Section 1: Basic Concepts of Communication

Section 2: The Process of Communication

Section 3: Types of Communication

Section 4: Communication Barriers

Section 5 Standards of Effective Communication

Chapter 2 Overview of Management Communication            4 Teaching Hours

Section 1: The Meaning and Role of Management Communication

Section 2: Factors Affecting Management Communication

Section 3: Effective Management of Communication Skills

Chapter 3 Listening                                       4 Teaching Hours

Section 1: Listening, an Effective Communication Weapon

Section 2: Recommendations for Effective Listening

Chapter 4 Non-Verbal Communication                       4 Teaching Hours

Section 1: Definition of Nonverbal Communication

Section 2: The Relationship Between Non-Verbal Communication and Verbal Communication

Section 3: Types of Non-verbal Communication and Main Functions

Chapter 5 Telephone Communication                      4 Teaching Hours

Section 1: The Application of Scenario Analysis in Telephone Communication

Section 2: Tips for Making Phone Calls

Section 3: Tips for Answering the Phone

Section 4: Telephone Skills to Make Work Smooth

Chapter 6 Interviews                                      4 Teaching Hours                                

Section 1: The Concept and Characteristics of Interviews

Section 2: Formulation of Interview Plans

Section 3: Implementation of Interviews

Section 4: Common Types of Interviews 

Chapter 7 Presentation and Application of Presentation Skills     6 Teaching Hours                         

Section 1: Introduction

Section 2: Speech Preparation

Section 3: During the Speech

Chapter 8 Meeting Communication                          4 Teaching Hours

Section 1: Advantages and Disadvantages of Group Communication

Section 2: Common Forms of Group Communication

Section 3: Organization and Participation in Meetings

Chapter 9 Writing of Business Documents                    2 Teaching Hours

Section 1: Report Writing

Section 2: Business Correspondence

Chapter 10 Practical Skills for Job Search                     4 Teaching Hours

Section 1: Channels For Obtaining Job Search Information and Skills for Reading Job Postings

Section 2: Interviews

Section 3: Preparation of Written Materials in the Process of Job Hunting       

       Total (Teaching Hours)                                  48  

Summary of UG CPC Topics Covered in this Course:            (48 Teaching Hours)